This privacy policy explains how Jeddah Explorer handles personal data for website inquiries, booking-related communication, and site operation. It is written to help you understand what we collect, why we use it, how long we keep it, and how to raise a verified request about your information.
You may request access to the personal data we hold about you, ask for correction of inaccurate information, and request deletion where the law allows. You may also object to or restrict certain processing in limited circumstances, and we will assess each request according to the applicable rules.
To protect privacy, we may ask for information needed to confirm your identity and understand the scope of your request. If a request cannot be fully granted, we will explain the reason where permitted and provide the outcome that applies to your case.
Inquiry and booking records are retained for the period needed to manage the request, provide the service, maintain business records, and address legal or operational needs. When data is no longer required, we delete it or anonymize it where appropriate, subject to any retention duty that applies.
If we make material changes, we will update the policy on this page and may use reasonable notice where appropriate. The revised version applies from its stated effective date, and continued use of the site after that date means the updated terms govern future processing.
We may collect name, email address, phone number if provided, inquiry message, tour date and group details, and any accessibility or dietary information you choose to share. We also process server request metadata and browser and device information needed to operate and secure the site.
We receive personal data when you submit a contact or booking request, communicate with us by email or phone, or provide details needed to arrange a guided walk. Technical information is collected automatically through the website and server environment when you visit or use the site.
Essential cookies support basic site functions such as page delivery and form handling. Preference cookies help remember your privacy choices. We do not confirm the use of analytics or marketing cookies on this site.
We use cookies for essential site operation and to remember privacy preferences. You can manage cookies through your browser settings, and you may clear stored cookies at any time. If you disable essential cookies, some parts of the site may not function as intended.
Data processing overview
We use personal data to respond to contact and booking inquiries, review tour date and group details, confirm route arrangements, manage communication, support website security, and deliver the technical functions needed for the site to operate. Where you provide accessibility or dietary information, we use it only to assess whether a route or arrangement can be confirmed for the specific request.
We may share data with service providers that support website delivery, security, and request handling, including local acknowledgement processing for submitted forms. These recipients may process data only for the tasks we assign and are expected to handle it in a manner consistent with the purpose for which it was shared.
We may disclose personal data when required to comply with a legal obligation, respond to a lawful request, protect our rights, or address security and fraud concerns. Any such disclosure is limited to the extent reasonably necessary for the relevant purpose.
Use the listed channels to send requests, questions, or concerns about this policy.
